Evansville, Ind. - If you see a problem that needs to be reported to local city government, there’s now an app for that. The City of Evansville today launched the new Citizens Concern smartphone application that allows citizens to report non-emergency complaints and send photographs directly to the city 24-hours a day, then track its progress.
“With the new mobile Citizen Concern application, citizens can report an issue instantly from their smartphones,” said Mayor Lloyd Winnecke. “The application gives citizens the ability to upload images, so city officials see exactly what residents see when reporting a problem.”
Currently citizens can call the Mayor’s office to report a concern and provide as much information as possible, such as the time and location of the concern observed. That information is manually entered into the Citizens Concern Portal and assigned to the appropriate city department. Staff in the Mayor’s office monitors the complaint to make sure the issue is resolved.
Citizens may also go online to file a complaint through the city’s website at www.evansville.in.gov/concern. The information is directed to the Mayor’s office and manually entered into the Citizens Concern Portal.
“This new technology makes it easier for citizens to file a concern, track its progress and know their issue is being addressed,” added Mayor Winnecke. “It will reduce calls to the Mayor’s office, reduce the amount of time spent on inputting citizen concerns, and greatly enhance the accuracy of the information received.”
Citizens using the free Citizen Concern application can type in the information and attach photographs, then use the smartphone GPS coordinates to pinpoint the exact location of the concern or type in the address. Citizens can read notes attached to the concern by city officials and receive notice when the case is closed, if they provide their contact information. Concerns may be submitted anonymously, or citizens can still call in concerns in to the Mayor’s office by phone or submit them through the city website.
The application is free and available for download at Google Play and the Apple App Store. Just search for City of Evansville or Citizen Concern.
The application was developed by the City and County Information Technology team. It’s available for free download from Google play and Apple App Store. The Citizen Concern application should be used for non-emergency concerns only. All urgent issues and emergencies should be reported to 911.
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